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Help Center: Remote Proctoring

Frequently Asked Questions
Remote Proctoring
Test Centers

Frequently Asked Questions
Remote Proctoring
Test Centers

Registration and Scheduling

Am I eligible to test with remote proctoring?
What do I need to do before I register for a remote-proctored test?
How do I register for a CLEP test with remote proctoring?
How will I know I've completed the registration process in the My CLEP student portal?
Do I schedule my remote-proctored test with Proctortrack?
What should I do if I need to schedule more than one exam?

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Registration Changes

What if I need to reschedule a Proctortrack test? How much time is needed to make the change?
Can I reschedule my test with remote proctoring to a physical test center?
Can I reschedule from a test center to an exam with remote proctoring?
Will I incur a fee if I reschedule my test from Proctortrack to a physical test center or vice versa?
Can I cancel my remote-proctored test appointment and receive a refund?
I want to change my score recipient. How much time do I have?

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Test Environment and Equipment

Where can I take the test?
What are the environment requirements?
What type of devices (handheld, tablet, PC) can be used for testing? Can I use a Mac, phone, or tablet?
What operating systems and browsers are supported for my remote proctored test experience?
What if I have technical issues while I'm testing my equipment?
I don't have the equipment required to take the test with remote proctoring. Can I test at a friend's or my family member's house?

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Test Day

What are the ID requirements for a CLEP exam with remote proctoring?
What should I wear during my test?
Can I wear a headset or earphones during my test?
When do I need to check in for the exam?
What is the check-in process like?
What happens when the test taker's check-in is rejected because the name on the ID doesn’t match the name on the Proctortrack account?

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Scores

Is scoring the same as for a test taken at a test center?
How and when do I get my scores?
How do I send my scores to an institution?
Will schools accept scores from the remote-proctored CLEP exam?
Will there be an indication on my score report that I took the CLEP exam with remote proctoring?

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