Can I get a refund for exams or study materials?
Yes. CLEP exams as well as examination guides and study guides are refundable. Review the following refund policies:
- CLEP Exams: Refundable for up to 7 days from the date of purchase, with the exception of redeemed tests.
- CLEP Official Study Guides: Guides that are in new, unused, and in resalable condition are refundable within 30 days of the order date with a copy of the packing slip.
- CLEP Examination Guides: Refundable within 7 days of the purchase date. You must submit a letter of destruction to process the refund of a CLEP e-guide.
How do I request a name change after registering for a CLEP exam?
If you need to change or update your name after you’ve registered for a CLEP exam, you need to submit a Name Change Request form (.pdf/356 KB).
If the name change is significant (for example, more than just a mistyped letter or changing a nickname to the full name), you’ll also need to submit a valid photograph with your name and at least one form of identification such as a government-issued ID, school ID, or birth certificate. Processing name change requests can take 2–3 business days.
I have a child under the age of 13. How do I register them for a CLEP Exam?
The U.S. Federal Children's Online Privacy Protection Act (COPPA) requires website operators to obtain parent or guardian consent before collecting personal information from children under 13 years of age.
If your child is under the age of 13, download, complete, and sign the following College Board Account Creation Consent form, emailing the form to [email protected] Once the form is submitted, a College Board representative will contact you with next steps for creating the student account.