- Contact Us
- Test Administration and Technical Considerations
- Test Administrator Training
- CLEP Portal/My Account
- Test Administration
- Enrollment Mangers/Advisors/Faculty
- Test Center Scheduling
- Technical Considerations
- Electronic Score Reporting
We are here to help. Find answers to your questions and details on how to contact us.
P.O. Box 6600
Princeton, New Jersey 08451-6600
For general CLEP inquiries, test taker questions about My Account, publications orders, etc.
- Phone: 800-257-9558
- International: 212-237-1331
- Fax: 610-628-3726
- Email: Contact Us for Students
For technical questions regarding CLEP software, eLearning, and the testing process:
- Phone: 800-241-5357 or 609-406-5620
- International: 609-406-5620
- Fax: 610-628-3719
- Email: [email protected]
Visit the CLEP Resource Center to update your contact information, take the Test Administrator Training Course, order optional essays and remittance and return envelopes, read Test Information Guides (TIGs), and more. If you do not have a username and password for the Resource Center, you can request them by emailing [email protected] with "CLEP Resource Center access request" in the subject line. Be sure to include your name, institution, title, and email address.
Test Administration and Technical Considerations
CLEP exam administrations are continuous. Exams can be administered any day of the year with the exception of system maintenance dates. (These maintenance dates will be provided to all test centers.) There are no specific exam administration dates. When and how often a test center administers CLEP exams is up to the discretion of the individual test center.
We are pleased that your institution would like to open an additional CLEP test center. Yes, you may still apply to open an additional test center. Applications for new test centers are being processed on an ongoing basis. Please refer to How to Open a Test Center for more information.
Test Administrator Training
If you have any questions or problems regarding the CLEP test center administrator training, please contact CLEP Technical Support at 800-241-5357. Representatives will be available to assist you from 8 a.m. to 8 p.m ET, Monday through Friday. You can also send an email to [email protected].
If you send an email, you will receive a response within two business days from a Technical Support agent. If your issue cannot be resolved during your initial telephone call, you will be contacted again within three business days. You will receive either a resolution to your inquiry or a status of the research into the problem, including an update as to when to expect a resolution.
The training for test center administrators will be offered via an e-learning online application. You will learn how to administer a CLEP exam via the platform and receive information regarding CLEP policies and procedures.
- In addition to the training offered via the e-learning platform, the College Board will host and facilitate regular online informational webinars. These one-hour sessions are free and the only equipment needed will be a phone and a computer.
- The webinars offered do not include the technical information provided in e-learning.
- These are recorded webinars and not live sessions.
E-learning will be offered prior to your site’s activation. At that time, only one person, the current Primary Test Center Administrator (PTCA), will be notified by email of training and certification. Please note that training must be completed in advance of your transition appointment as part of the activation process. Failure to do so will result in the delay of your test center's activation.
The person who serves as the PTCA will be responsible for ensuring that the test center administrators complete their training after the activation is completed at your test center. One TCA must complete training and be certified before the activation can be completed.
The e-learning application is a self-paced training and assessment tool. Approximately two hours are needed to complete the process.
The online e-learning will not be conducted by a person. The content for the training is developed by the College Board and Educational Testing Service (ETS). The online training is a self-paced course. The informational webinars will be facilitated by the CLEP program at the College Board.
TCAs are required to be certified before they will be able to administer CLEP exams. Physical certificates will not be issued. However, CLEP Technical Support staff will have a record of all test center staff who have been successfully certified within the e-learning system.
Yes, the Administrator's Handbook is available in the CLEP Resource Center. For log-on credentials to access the Resource Center, please send an email to [email protected] with "CLEP Resource Center access request" in the subject line. Be sure to include your name, institution, title, and email address.
The number of test center administrators and/or proctors needed during a CLEP administration will vary according to how many students you are testing. Those guidelines are as follows:
CLEP requires that two staff members (one TCA and one proctor) be present when testing 1–25 candidates.
CLEP requires that three staff members (one TCA and two proctors) be present when testing 26–40 candidates.
CLEP requires that four staff members (one TCA and three proctors) be present when testing 41–80 candidates.
The spacing requirements of testing workstations are as follows:
If there are no partitions between computer testing stations to restrict visibility, then there must be a distance of 5 feet (1.5 meters) from the center of one computer monitor screen to the center of the screen of any adjacent computer.
Testing stations should be configured in such a way as to prevent the candidates from easily viewing the computer screens of nearby stations. In testing rooms where computer tables are at a 90-degree angle, candidates must not be seated next to each other in the connecting corner. The 5-foot (1.5 meter) minimum distance must be maintained.
In compliance with the American with Disabilities Act, a variety of testing accommodations are offered that optimize testing conditions for candidates with disabilities. Testing accommodations that may be provided include the use of Zoom Text (screen magnification), modifiable screen colors, extended time, the use of a reader, amanuensis, or sign language interpreter or a written script for the World Language exams for candidates who are deaf or hard of hearing.
The test center will arrange for physical items, such as a head mouse, trackball, adjustable table, etc. If equipment is not available at the institution, contact CLEP for help obtaining it. It is the test center's responsibility to install any software drives that may be needed for the operation of any assistance devices.
Since the test taker pays the administration fee directly to the institution, the decision to increase the test administration fee is up to the discretion of you and your administration.
As of July 1, 2014, identification requirements for CLEP test takers have changed. CLEP now requires only one form of identification for all test takers. For additional and detailed information regarding identification requirements, please review Chapter 4 of the Administrator’s Handbook available in the CLEP Resource Center.
Collection and review procedures to approve testing accommodations will remain the same. Sign in to the CLEP Resource Center for additional information. The test taker will not be able to indicate their requested accommodation in My Account; however, the test center administrator will be able to select the approved accommodation at check-in provided that your institution has approved the request for accommodation.
CLEP Portal/My Account
My Account is a self-serve feature that will enable test takers to create and manage their own personal accounts, register for CLEP exams, and purchase study materials all in one place. My Account will also improve the test center experience by simplifying registration and the check-in process.
My Account was created by the College Board as part of our ongoing efforts to make the CLEP website a resourceful and useful tool for students.
My Account offers the following benefits to test takers:
- Purchase a CLEP exam 24/7
- Update account information at any time prior to taking the exam
- Access test center and score recipient information
- Purchase study materials
- View scores and order official transcripts
Military service members, like civilian test takers, will register for their CLEP exams through My Account. They will create a unique username and password.
After they create their account, they will continue to answer all generic questions, such as name, address, email address, etc. When they come to the question to indicate they are DANTES-funded, they will answer, "Yes," and select a DANTES category and answer any related background questions. With this selection and upon checkout, the registration ticket will show $0.00 for the exam fee if the registration is for a first attempt at an exam title.
At check-in on test day, service members will still be required to present their military ID as their government-issued photo ID and also will be required to present their registration ticket to the test center administrator.
Initially, the retest policy will not be taken care of by My Account. Please continue to have test-takers contact CLEP Services if they have questions regarding their eligibility to retake an exam.
Homeschooled students must also register through My Account.
When they arrive on test day, they must present their registration ticket, along with the appropriate ID. If they do not have a current, government-issued photo ID, they must complete and obtain the appropriate signatures on the student ID form (.pdf/32 KB) prior to test day.
Yes, the ticket may be reprinted. Test takers can access their registration ticket in My Account.
A test center's address, phone number, and website (if listed on the College Board website) will be posted in My Account for test takers.
If you want tgest takers to be able to access test-center-specific information, please provide a URL to your test center website, and CLEP will have that information added to the website.
Yes, students can view their exam scores logging in to My Account and going to the My CLEP Exam Scores page.
Yes, test takers may change their military status at the test site from military to nonmilitary. If the test taker has any active exam tickets, they are required to contact CLEP Services for the change. If there are no active exams, the test taker can go into My Account to make the change.
No, the test center staff may not access test takers' accounts in My Account. Test takers' usernames and passwords for My Account must remain confidential.
Yes, walk-ins are still permitted with the new registration process.
However, since test takers have to register and pay through My Account and bring a copy of their registration ticket with them on exam day, they should be encouraged to register prior to their arrival at the test center.
In order to accommodate walk-ins, test takers must have access to a computer with internet access to log in to My Account to register, pay their exam fee, and print their registration ticket. It is recommended that an extra computer be available for test takers to use for this purpose. If your test center does not have an extra computer, please send test takers to the campus library or computer lab.
Also, whether you choose to accept walk-ins at your test center will depend on your test center's seating capacity and hours of operation.
If test takers arrive at your test center without their registration ticket, please send them to the campus library or computer lab to print their registration ticket. Also, please allow test takers to use the computer/printer in your office if it is available.
If test takers can access and show the registration ticket on their smartphone, that is acceptable; however, they may not bring their smartphone into the testing room.
Test takers may not access or print their registration ticket in the testing room.
If you receive an error message after entering a test taker's ticket ID, that message will describe the appropriate course of action. Depending on the error, testing may proceed with a Center Problem Report (CPR), or the test taker or CLEP Services may need to correct the information via My Account.
If you receive an error message and are unsure what course of action should be taken, please contact CLEP Services at 800-257-9558 between 8 a.m. and 6 p.m. ET.
No, test takers' score reports will be printed on demand via the administrator's station. The score reports for College Composition will be mailed to test takers after the essay scoring is completed, just as they are now. In addition, scores will be available in My Account one business day after a student tests. Scores for College Composition and Spanish with Writing will be available online 2–3 weeks after testing.
Unfortunately, if there is a problem with the printer at your test center, you will not be able to reprint test takers' score reports. If the test taker needs a copy of the score report, please tell the test taker that scores will be available in My Account the next day (except for College Composition and Spanish with Writing which are available online 2–3 weeks after testing) and that the test taker can print exam scores using the Print functionality on the internet browser.
Results will be available for 30 days.
No, test takers will select the score recipient during registration in My Account. At check-in, test takers will have to verify the score recipient chosen during registration.
If test takers would like their scores sent to a different score recipient than the one chosen during registration, they must log in to My Account and change their score recipient prior to check-in on the day of their test. This cannot be done from the testing room on the day of the exam.
Unfortunately, there will be no bulk registration feature in the CLEP platform. If your test center has a large group of students who will be taking CLEP exams, please contact CLEP Services for further assistance and next steps.
Yes, DANTES-funded test takers must self-register through the My Account on the CLEP website.
My Account is a feature that will enable test takers to create and manage their own personal accounts, register for CLEP exams, and purchase study materials all in one place.
My Account will also improve the test center experience by simplifying registration and the check-in process. My Account was created by the College Board as part of our ongoing efforts to make the CLEP website a resourceful and useful tool for students.
Some personal information can be modified by the test taker directly through My Account. If test takers need to change any of their locked personal information, they should contact CLEP Services at 800-257-9558 or [email protected] for assistance and guidance. For name changes, please complete this name change request form.
Registration tickets are valid for six months and there will be no refunds. If test takers wish to receive a refund on an exam purchase, they may do so for up to seven days from the date of purchase, with the exception of redeemed tests.
Registration tickets are valid for six months from the date of purchase.
The registration ticket may be used immediately after it is purchased.
If your test center's URL is currently listed on the CLEP website at the time when My Account is launched, the link to the test center will appear on the registration ticket.
If a test taker registers for the wrong exam, they must log in to My Account, change the exam title, and print an updated registration ticket. Within My Account, the test taker can go to the My Exams page and select the exam title to change. Then follow the steps to change the exam title.
Test takers must present their registration ticket on the day of their exam. They may show the test center administrator their ticket as a paper copy or on their smartphone. Which method is used is up to the test center.
The system will not know if the ticket purchased is for a retest or an initial exam attempt. If you have any questions regarding whether a ticket presented by a test taker is for a retest, please contact CLEP Services at 800-257-9558.
Test takers do not pick their test center when they register through My Account. They have the option of selecting their preferred test center, but they are free to test at any CLEP site. There is no way to provide a roster to a test center prior to the test day. However, TCAs will be able to view an online roster/list of test takers who have checked into their test center that day. This roster/list will be available to print for 30 days after the test date.
Unofficial score reports may only be printed at the time test takers complete their exam. If your test center experiences a printer malfunction, please tell test-takers that scores will be available in My Account the next business day (except for College Composition) and that the test taker can print exam scores using the Print functionality on their Internet browser.
Anyone involved in the creation of CLEP test preparation materials is prohibited from taking a CLEP exam. Additionally, individuals involved in the development or delivery of courses, workshops, or tutoring activities, whether public or private, whether paid or volunteer, which involve preparing candidates for CLEP exams, or for any other exams administered for the same purpose as CLEP exams, are prohibited from taking CLEP exams. Anyone who takes a CLEP exam is prohibited from engaging in any of these activities for at least one year following the exam date. Anyone violating this policy will be permanently banned from all future CLEP testing.
High school teachers are permitted to take CLEP exams in pursuit of college credit for their own educational or professional advancement. However, high school teachers who are involved in any way in CLEP-related instruction, preparation, or test administration activities may not take a CLEP exam. Additionally, high school teachers who have taken a CLEP exam must wait at least one year following the exam date before engaging in any of these activities.
At this time, the CLEP program has no plans to add any additional exam titles.
No, the scoring for CLEP exams has not changed at all. View more information about scoring.
No, the time frame will remain the same.
No, the process remains the same.
The retest policy is established and enforced by the College Board, not by institutions. For additional information regarding the retest policy, please direct test takers to download Information for Test-Takers (.pdf/1.44 MB).
Because we do not keep specific adviser information in our database, we are unable to provide both adviser and test center information.
Should native speakers be awarded credit for world language exams?
CLEP lets students demonstrate college-level competency in a variety of subjects, regardless of where they learned the subject matter. Native and heritage speakers who have grown up speaking, reading and writing in their home language and/or have attended language schools may already have the skills taught in first- and second-year college courses. The College Board strongly recommends that institutions provide these students the same opportunity as non-heritage speakers to demonstrate their learning and earn college credit.
Test Center Scheduling
My Account is a stand-alone registration and prepayment tool and is not connected to any individual test center's registration system. Therefore, CLEP has no way of knowing seating capacities at each individual test center. Test takers must continue to call your test center as they currently do to schedule their appointment and your test center will continue to manage your seating capacity.
No, the registration ticket does not reserve a seat at the test center. It only serves as proof of purchase for the test takers' exam. When test takers register through My Account, they are only selecting their preferred test center. They must still contact the test center to schedule an appointment to reserve a seat for their test.
To update your test center information, visit the CLEP Resource Center, select Update Your Contact Info, and provide your updated information.
There are two different levels of hardware specifications that are recommended for the LSCP. The lower-level specification LSCP can connect 1 to 20 Testing Stations. The upper-level LSCP can connect 1 to 40 Testing Stations. For detailed specifications, refer to the Test Delivery Requirements (.pdf/184 KB) document.
Most IBM-compatible workstations purchased in the past four years can be used as Testing Stations and as Administrative Stations. The specifications needed for the machine used as the Local Server/Cache Proxy requires a more powerful processor and increased memory.
For detailed specifications, refer to the Test Delivery Requirements (.pdf/184 KB) document.
Supported Operating Systems:
Windows 8.1 (32-bit & 64-bit)
Windows 10 (32-bit & 64-bit) — Certain special accommodations are not supported
Microsoft Internet Explorer® (IE) v11 and Edge
For detailed specifications, refer to the Test Delivery Requirements (.pdf/102KB) document.
No. Macintosh or iMac are not supported nor approved for use with test delivery on the platform.
If you operate a test center for Prometric, the computers that you use for administering their tests (such as TOEFL, GRE, PRAXIS or TEXES) have been customized. Therefore, those computers cannot be used to administer CLEP.
If you are an ETS test center, CLEP can be delivered on the same equipment that is used for TOEFL, GRE, PRAXIS or TEXES, but you will need to dedicate a machine for the Local Server/Cache Proxy specifically for the CLEP program.
CLEP test centers have the flexibility to use their computer equipment, staff and testing rooms for other purposes; however, you will need to dedicate a machine for the Local Server/Cache Proxy specifically for the CLEP program.
Yes, as long as an Administrative Station and Local Server/Cache Proxy is dedicated to CLEP and another set of computers are dedicated to an test administration such as TOEFL, GRE, PRAXIS or TEXES.
You will still receive support on a “best effort” basis but if you run into a problem that is traced to an issue with your hardware/software configuration you may be told to bring your configuration into compliance before any further support is provided. Please be aware that future releases of will only be tested on approved hardware and software so you will be at risk whenever an upgrade occurs.
There is no funding available to assist test centers with procuring equipment. It is the responsibility of each test center to purchase and maintain its own equipment.
CLEP exam administrations are continuous. Exams can be administered any day of the year with the exception of system maintenance dates. (These maintenance dates will be provided to all test centers in advance.) There are no specific exam administration dates. When and how often a test center administers CLEP exams is up to the discretion of the individual test center.
Yes, provided that the display adapter specifications are met. For detailed specifications, refer to the Test Delivery Requirements (.pdf/184 KB) document.
Test takers will register on the College Board CLEP My Account portal and then contact their local test center to schedule an exam. The test center can use its own scheduling software and processes.
CLEP assigns machines randomly after a successful check-in. The Test Center Administrator will have the ability to assign the candidate to a different workstation, if necessary (for example, if the workstation is not functioning properly). If a test taker has a specific testing accommodation, an appropriate workstation will be identified.
Electronic Score Reporting
Electronic score reporting (ESR) is a free service offered to colleges and universities. With ESR, you have the opportunity to receive students' CLEP scores through an automated data feed, rather than having to wait for paper transcripts to be delivered by mail. In addition, score data is delivered in a nondelimited flat file so that you can upload the information to your database.
Below are some frequently asked questions about CLEP electronic score reports. If you are interested in receiving this service, email [email protected].
The data is sent from an anonymous server at ETS and is sent to an email address provided by the university. The email contains a URL that accesses the encrypted file. The data is available for 14 days.
Since the decrypted data is a non-delimited flat file some formatting will be required. The file is sent this way because most colleges/universities upload the file into an application they have purchased (Banner, Data-Tel, etc) or created themselves.
We do not require a specific version of PGP, we use Professional Desktop, but that is not a requirement. We do have requirements for the encryption key that is generated from the software, Size:1024 (Versions 9.8 and higher may require the size to be entered twice: 1024/1024), or 2048, Expiration: Never, Cipher: IDEA or AES-256, Hash: default
The files that are sent to schools are non-delimited flat files with a 3-digit sequence number as the file extension. The school is then required to decrypt the file using PGP decryption software. Before this is possible, the school must change the file extension to "PGP." This is the file extension for PGP decryption. The file can then decrypt.
Each file may contain multiple students. The files are produced daily, on business days, and contain all transcript records since the last file was created.
Yes, a school must choose one option of delivery.
Yes, you could receive a file Monday–Friday if there is activity for your code. Each file will have a unique name from the last three number extensions. The file name will appear like this: ets-scorelink.ets.org/edsasftp/CLEP/CLEP6003.001 Your DI code will replace “6003,” and the next file will have 002, etc.