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Make sure your computer and testing room meet these requirements before you register for a CLEP exam with remote proctoring. If they don't, you won't be able to test.

Equipment

Computer

  • Must be a PC desktop or laptop computer. No Macs, tablets, Chromebooks, or mobile devices.
    • Must use the Windows operating system, version 10.
  • Must use Chrome browser, version 80.0 or higher.
  • Multiple monitors or dual screens are not permitted.
  • Download and install the ETS Online Test application on the computer you'll use for the test. To install the application, navigate to the Downloads folder. Locate the installer (UnifyRPInstaller_PROD.exe), right click on the file, and select Run as Administrator.
  • Make sure the computer you'll be using for your exam also meets Proctortrack technical requirements.

Note: Administrative privileges are required on the test delivery computer to download and install the applications. Computer firewalls and security applications can interfere with the test delivery software. If you experience this issue, you may need to disable or reconfigure your applications prior to the test.

Speaker

  • Must use an internal or external speaker.
  • Headsets or earphones not allowed.

Microphone

  • An internal or external microphone is required.

Camera

  • Can use the computer's built-in camera or a separate webcam.
  • Camera must be able to be moved to show the proctor a 360-degree view of the room, including your tabletop surface, before the test.

Environment and Testing Space

Privacy

  • You must be alone in a private room with no one else entering during the test.
  • You can't take the test in a public space such as a park, internet cafe, or restaurant.
  • The room should not have any maps, periodic tables, posters, charts and any other materials related to the subject matter of the examination.

Tabletop and seating

  • Your computer and keyboard must be on a desk or other tabletop surface.
  • The tabletop and surrounding area must be clear of all items not approved for use during the test. View the list of prohibited items on page 8 of the CLEP Information for Test Takers Bulletin (.pdf/1.5 MB).
  • You must sit in a standard chair; you can't sit or lie on a bed, couch, or overstuffed chair.
  • Food and drink are not allowed during the test unless approved as an accommodation.

Note-taking Materials

  • You may not take notes on regular paper, for security purposes.
  • You may take notes with:
    • a dry erase marker on a whiteboard
    • a dry erase marker and one transparent sheet protector.
  • If you do not secure one of these approved note-taking surfaces prior to the exam, then you will not be able to take notes during the exam or you will have to reschedule the exam.
  • You'll be asked to erase all notes in view of the proctor at the end of the test.

If your computer and testing area meet ALL of these criteria, you can register for a CLEP exam with remote proctoring.

Frequently Asked Questions

Registration

Before you register, make sure that your equipment meets the requirements needed to test with remote proctoring.

To be eligible for a CLEP exam with remote proctoring, you must be 13 years old or older and located in the U.S., or be DANTES-funded. Please note DANTES-funded test takers can register now for an exam with remote proctoring but won’t be able to schedule their remote-proctored exam appointment until mid-May. If you’re a DANTES-funded candidate who needs to take an exam before mid-May, we recommend you select a CLEP test center as your preferred test center during registration.

Before registering for an exam with remote proctoring, make sure your equipment meets the requirements needed to test remotely. To get started, create an account in My Account on the CLEP website and select and pay for the exam you wish to take. During registration, you'll need to select the  remote proctoring option and agree to the remote proctoring requirements. At checkout, you’ll be charged the CLEP exam fee and a $30 remote proctoring fee. You’ll then receive an email from CLEP with instructions on how to schedule your exam on the Proctortrack website. Your registration won’t be complete until you've scheduled your appointment with Proctortrack.

After registering and paying for a remote-proctored CLEP exam, you’ll receive an email from CLEP confirming your payment. The email will also include instructions about how to schedule your exam with Proctortrack.

Yes, to schedule your test with Proctortrack, you’ll need to go to the link in the registration confirmation email from CLEP. The email also contains a ticket ID that you'll need to create a Proctortrack account and schedule your test appointment.

After registering for your CLEP exams, you'll receive unique ticket IDs for each exam.When creating your Proctortrack account, you’ll only need to enter one ticket ID. Once your account is created, go to the Proctortrack student dashboard page, and all CLEP exams that you’ve registered for will be displayed.

Your CLEP registration confirmation email will be sent within 24 hours from when you place your order. If you don't receive an email within that time, check your spam and junk email folders and review the email address you used for registration to make sure it's correct.

The test fee is the same. However, self-funded test takers and test takers with vouchers will also be charged a $30 remote proctoring fee. For DANTES-funded test takers, the price will be adjusted to $0.00 when they check out.

Yes, you'll be able to select your test date from available dates and times in your Proctortrack account.

During registration you must check the box to confirm that you understand and can meet all requirements for a remote-proctored CLEP exam. If you don’t confirm this, you won’t be able to move forward with registration. In addition, if you require accommodations for your remote-proctored exam but haven’t received approval from College Board yet, you won't be able to add accommodations to your registration.

You didn't make a payment to Proctortrack; payment was made to CLEP. Your registration ticket serves as your receipt. When you log in to your Proctortrack account, your student dashboard page will display registration and scheduling information for your CLEP exam(s) but not payment information. Payment details will be included in the registration confirmation email sent by CLEP. You can also view payment details for your exam and remote proctoring fees by logging in to CLEP My Account and going to the My Account Overview page. Under Recent Purchases, click on the appropriate order ID to view payment details for remote proctoring.

You may reach Proctortrack at (844) 753-2020 or [email protected]. You can also submit a support ticket or chat with a representative by clicking on the appropriate links at the bottom of the CLEP-Proctortrack page.

You'll still need to create a new Proctortrack account for a CLEP exam with remote proctoring using the ticket ID from your CLEP confirmation email.

Log in at your scheduled test time. If you log in more than 20 minutes after your scheduled appointment time, you’ll need to contact CLEP Services to reschedule your exam.

If you are approved for accommodations, the appropriate accommodation will be displayed during registration in CLEP My Account. Once you complete registration, the accommodation information will be automatically sent to Proctortrack. Proctortrack will then confirm accommodations with the test taker during the check-in portion of their scheduled exam appointment.

Test takers can reschedule or cancel their test appointment by logging into their Proctortrack account up to one hour before their exam.

You can change your score recipient in My Account at any time prior to the day of your exam.

Rescheduling or Canceling a Test

Yes, if you're already registered to take a CLEP exam at a CLEP test center but would like to change to remote proctoring, log in to CLEP My Account to change your preferred test center. Go to the My Account Overview page and click on the appropriate exam under Active Exam Registrations. Scroll down to the Preferred Test Center section and click on Edit this information. Select the remote proctoring option and hit Save. You’ll then be taken to the Checkout & Registration page which will display the $30 remote proctoring fee. After placing your order, you’ll receive an email from CLEP confirming that your registration has been updated. You’ll then have to go to the Proctortrack website to create an account and schedule your exam appointment.

You may reschedule your remote-proctored test free of charge through your Proctortrack account up to one hour before your appointment as long as your registration ticket has not expired.

Yes. If you'd like to change your preferred test center from remote proctoring to a physical CLEP test center, and it’s within seven days of your purchase, contact CLEP Services to cancel your registration and request a refund for your exam and the remote proctoring fee. In addition, you must log in to your Proctortrack account up to one hour before your appointment to cancel your appointment. If it has been more than seven days since your purchase, you must first re-register for and purchase your exam. Next, contact CLEP Services to cancel your at-home exam registration and request a refund for the exam. Please note that the remote proctoring fee is refundable within seven days of purchase, with the exception of redeemed exams and redeemed remote proctoring sessions. After seven days, you won't receive a refund.

Yes, you can cancel your remote-proctored test and receive a refund as long as you cancel within seven days of purchase, with the exception of redeemed exams and redeemed remote proctoring fees. After seven days, you won’t receive a refund.

CLEP won’t charge an additional fee for rescheduling from Proctortrack to a physical test center. However, if you’re rescheduling your remote-proctored exam seven days after purchase, you won’t receive a refund for your remote proctoring fee. You may also have to pay an administrative fee charged by the physical test center. If you decide to reschedule your exam from a physical test center to Proctortrack, you’ll be charged the $30 remote proctoring fee. If you already paid the physical test center an administrative fee, you may need to consult with the center on whether you can receive a refund for that fee.

Identification (ID) Requirements

Your primary identification (ID) document should be a current, government-issued ID that shows your name, photograph, and signature and is written in English-language letters, or a current military photo ID (Uniformed Services Geneva Conventions Common Access Card). You may review the list of acceptable forms of ID on the CLEP website. Make sure the name on your ID matches the name on your CLEP and Proctortrack accounts.

Test Environment and Equipment

To take a CLEP exam with remote proctoring, you must have a private room that includes a desk or table where you’ll take the test. Your desk or table must be cleared of all non-testing materials.

You must use a Windows®-compatible laptop or desktop. Verify that your equipment will meet the technical requirements by reviewing the system requirements information on the CLEP website.

You must use the Chrome browser when testing with Proctortrack.

If you have technical issues while testing your equipment, contact Proctortrack for assistance. You may reach Proctortrack at (844) 753-2020 or [email protected]. You can also visit the CLEP-Proctortrack page to submit a support ticket or chat with a representative by clicking on the links at the bottom of the page.

No, you may not take notes on regular paper, for security purposes. You may use a dry erase marker on a whiteboard or one transparent sheet protector. You'll be asked to erase all notes in view of the proctor at the end of the test.

You may use the same test preparation material available on the CLEP website. The test content is the same no matter where you take the test.

On Test Day

Dress comfortably and refrain from wearing such items as jewelry, tie clips, cuff links, ornate clips, combs, barrettes, headbands, and other hair accessories. Your ears must be uncovered and visible during testing.

For the check-in process, you’ll first need to log in to your Proctortrack account and go to your dashboard page at your scheduled appointment time. Click on the Begin Test button to start your testing session and confirm the Proctortrack Chrome plug-in is installed at this stage.

Complete the authentication steps by reading through and agreeing to the exam guidelines, as well as verifying your identity through Proctortrack's Face and ID scan. (The ID scan isn't required for DANTES-funded test takers.) Once confirmed, you’ll use your camera and cellphone to complete the room scan and then wait for the proctor to approve.

To begin your test, you’ll be asked to share your desktop with the proctor and then click on Start Proctoring. You’ll launch the ETS test browser, and the proctor will provide information to start your exam.

After you've completed your exam, your scores will be displayed immediately, unless you took College Composition or Spanish with Writing. Scores for those exams are available online through CLEP My Account two to three weeks after testing. After viewing your score, click the End button to end your testing session.

Yes, you'll be monitored by a human proctor during your entire test session. The proctor will connect with you via the chat window during the check-in process, verify your identification document, and will monitor you throughout the entire session to ensure you are following all testing procedures.

Users logging in for the first time will be required to go through the identity verification process and complete the face and ID scan steps to create your profile. IDs of DANTES-funded candidates will not be scanned. Your photo will be taken and uploaded to your Proctortrack profile for the initial face scan, and your photo will be taken again during the check-in process of your remote-proctored test.

Yes, a video will be recorded during your entire test session.

Unscheduled breaks during the remote-proctored test are not allowed.

At the end of the test, you'll be given the option to report or cancel your score. If you choose to report your score, you’ll be able to view your unofficial score just as you would if you were taking the exam at a test center. If you are taking College Composition or Spanish with Writing, scores for those exams will available online through CLEP My Account two to three weeks after testing. If you choose to cancel your score, you won’t be able to view your unofficial score, and it won't be available to report to any institution at any time.

If you have technical issues immediately before your test, contact Proctortrack via the Live Chat feature in your Proctortrack account. If you have a technical issue during your test that prohibits you from communicating with the proctor, call Proctortrack at (844) 753-2020.

No, you're not allowed to wear a headset or earphones during your test.

If internet connection can't be reestablished within 20 minutes, the test taker must end the exam and contact CLEP Services to reregister and reschedule.

If the exam ends due to an issue with the test taker's equipment (e.g., internet disconnects or speakers stop working), the student cannot test within 3 months. If a Unify or Proctortrack issue causes the disruption, the student can retest prior to the 3-month retest period.

Scores

Yes, the scoring criteria, process and score scale are exactly the same. Visit the Your CLEP Score page for more information.

Your CLEP score report won't indicate that you took the test with remote proctoring.

Tests taken with remote proctoring are identical in content, format, on-screen experience and scoring to the CLEP exams taken at a test center. There is no indication on the score report that the test was taken remotely.

Your official scores will be available in your CLEP account within one business day of your test date. Scores for exams with writing sections will be available on the My Account Portal within two to three weeks after your test date.

Your test fee entitles you to request your score be sent to one institution when you register. You can also send score reports to additional institutions after test day for a fee.

Other

You can retake the same CLEP exam three months after your original test date. You may take it either with remote proctoring or in a test center. You must also re-register following the process outlined on the CLEP website.

You must have a private space free of people and distractions. Public spaces such as libraries and restaurants aren't allowed. Your computer must be on a cleared desk or table surface with a standard chair. You cannot test from a bed, couch, or overstuffed chair.

Yes, as long as you meet the environment requirements. No other individuals will be permitted in the room with you while you're testing.

Test takers must be at least 13 years old and reside in the United States or be DANTES-funded.

CLEP is committed to serving test takers with disabilities and health-related needs by providing services and accommodations that are appropriate given the purpose of the test.

Accommodations available with remote-proctored CLEP exams include:

  • Screen Magnification
  • Modifiable screen colors
  • Extended time
  • Extra/extended/as-needed breaks

Approved accommodations that don’t impact the CLEP testing platform, such as permission for food, drinks, or medication and permission to test blood sugar, can also be used with remote-proctored CLEP exams as long as the test taker stays within view of the proctor.

Additional accommodations are available for testing in test centers.

Test takers can request accommodations by submitting a Student Eligibility Form (.pdf/137 KB) to College Board Services for Students with Disabilities (SSD). Current high school students should speak with their school's SSD Coordinator who can submit and accommodations request through SSD Online. Visit College Board's SSD site for more information on requesting accommodations. Test takers who have not yet been approved for accommodations by College Board can begin the registration process for remote-proctored CLEP exams at any time but won’t be able to add accommodations to their registration until approval is received.

Test takers who previously were approved for accommodations by College Board's Services for Students with Disabilities (SSD) do not need to reapply if their accommodations are still valid. Accommodations remain valid for one year after high school graduation. If a student requires accommodations for their CLEP exam with remote proctoring and has been previously approved, the approved accommodations will be displayed during registration.

The test taker should call 800-257-9558. CLEP Services will determine if the name was entered into the My Account incorrectly or changed after the ticket was purchased. This may require the test taker to cancel the original ticket and purchase a new one with the correct name.