How do I add or remove a TCA's access to eLearning?

PTCAs should follow these steps to remove/disassociate testing staff from a test center’s profile when they are no longer affiliated with CLEP testing.

How to Add Testing Staff to the Test Center Portal

1. Log in to the TC Portal account at https://tcportal.ets.org/ using your TC Portal username and password.
2. Go to the Manage User screen.
3. Select Add User from the upper right corner of the screen.
4. Enter the first and last name of the testing staff that you wish to add to your site, along with the staff’s institution-affiliated email address and phone number.
5. Select the role of TCA or Proctor.
6. Select Save.

Each TCA added to eLearning will receive an email from [email protected] containing a personal password and the website address to the eLearning modules. You'll also receive a copy of the email. Please inform your TCAs to watch for this email.

Please remind your TCAs that credentials to access eLearning and the CLEP test delivery system are confidential and must not be shared. If you have questions regarding the eLearning training and assessment or these instructions, please email [email protected]. 

How to Remove Testing Staff from the Test Center Portal

1. Log in to the TC Portal account at https://tcportal.ets.org/ using your TC Portal username and password. 
2. Go to the Manage User screen.
3. Select the user’s first name to go to the Edit User screen.
4. Select CLEP as the Certification Organization.
5. Click the X under the Disassociate Center column to remove the user from the desired site(s).
6. Click Update in the lower right corner of the Edit User screen.