Can I get a refund for exams or study materials?
Yes. CLEP exams as well as examination guides and study guides are refundable. Review the following refund policies:
- CLEP Exams: Refundable for up to 7 days from the date of purchase, with the exception of redeemed tests.
- CLEP Official Study Guides: Guides that are in new, unused, and in resalable condition are refundable within 30 days of the order date with a copy of the packing slip.
- CLEP Examination Guides: Refundable within 7 days of the purchase date. You must submit a letter of destruction to process the refund of a CLEP e-guide.
How do I request a name change after registering for a CLEP exam?
If you need to change or update your name after you’ve registered for a CLEP exam, you need to submit a Name Change Request form (.pdf/356 KB).
If the name change is significant (for example, more than just a mistyped letter or changing a nickname to the full name), you’ll also need to submit a valid photograph with your name and at least one form of identification such as a government-issued ID, school ID, or birth certificate. Processing name change requests can take 2–3 business days.