How to Maintain Your Test Center

How to Update Your Test Center Information

1. To update your test center information, including the location of your test center, and to update the Primary Test Center Administrator (PTCA) log into the CLEP Resource Center (see link below in Resources), then select Update Your Contact Info in the Quick Links or Forms section.

2. If you don't have a CLEP Resource Center account, you can request a username and password by completing the CLEP Resource Center Account Request Form.

How to Access Test Center Administrator Certification Training

1. Each test center's Primary Test Center Administrator (PTCA) will be emailed a link to access the CLEP Test Center (TC) portal. The TC Portal is the secure sign-in application and repository for test center and personnel information. The eLearning training modules are accessed through the TC Portal.
2. If you don’t know who your primary test center administrator is, please email [email protected], and include your school’s name, address, and the 4-digit test center code.
3. Once the Primary Test Center Administrator is logged into the Test Center portal, they’ll be able to access eLearning training modules for themselves and assign eLearning to additional staff. 

How to Add Testing Staff to the Test Center Portal

PTCAs should follow these steps to add testing staff to a test center’s profile:

1. PTCA must log in to the TC Portal account at https://tcportal.ets.org/ with the same credentials used when logging into the cache proxy to administer CLEP exams.
2. Go to the Manage User screen.
3. Select Add User from the upper right corner of the screen.
4. Enter the first and last name of the testing staff that you wish to add to your site, along with the staff’s institution-affiliated email address and phone number.
5. Select the role of TCA or Proctor.
6. Select Save.

How to Remove Testing Staff from the Test Center Portal

PTCAs should follow these steps to remove/disassociate testing staff from a test center’s profile when they are no longer affiliated with CLEP testing:

1. PTCA must log in to the TC Portal account at https://tcportal.ets.org/with the same credentials used to administer CLEP exams.
2. Go to the Manage User screen.
3. Select the user’s first name to go to the Edit User screen.
4. Select CLEP as the Certification Organization.
5. Click the X under the Disassociate Center column to remove the user from the desired site(s).
6. Click Update in the lower right corner of the Edit User screen.