General FAQs

Schedule and Timing

Test Administrator Training

Fees/Staffing/Security/ADA

CLEP Portal/My Account

Test Administration

Enrollment Mangers/Advisors/Faculty

Test Center Scheduling

Other

Schedule and Timing

Is the transition to the CLEP iBT platform complete?
Yes, as of May 31, 2014 the eCBT platform has been discontinued. All CLEP test centers that administered exams in eCBT have either migrated to iBT or have discontinued testing until the iBT platform has been installed at the site.

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What happens if my test center did not complete the iBT migration?
If your test center has not migrated to the iBT platform, as of May 31, 2014 you must discontinue administering CLEP exams. In order to be reinstated as a CLEP test center, your site must complete all of the requirements to migrate to iBT and complete the migration process.

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Do I have to reapply to become an iBT test center?
If you are already were administering CLEP exams on the former eCBT platform, you will not have to reapply to become an iBT test center.

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Does my institution need to sign a new contract?
Yes, your institution needs to sign and return a new contract. This is the first step in the iBT migration process. As of May 2013, information regarding contracts was sent to all active CLEP test centers. If your institution has not received contract information, please send an email to clep@info.collegeboard.org. Sites that have not executed a new CLEP iBT contract will be unable to administer CLEP exams until a contract is executed and the site has migrated to the iBT platform.

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Will our contract be extended for additional campuses? Or do we need a new contract?
All test centers are required to sign a new iBT contract. These contracts were sent to all existing test centers through weekly emails over a nine month period beginning in September 2012. Test centers with multiple campuses that are currently governed by an umbrella agreement are also required to sign a new iBT umbrella agreement. Test centers with multiple campuses that do not currently have an umbrella agreement must comnplete a new iBT contract for each campus.

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Are there specific test dates, or can I administer CLEP at any time?
CLEP exam administrations are continuous. Exams can be administered any day of the year with the exception of system maintenance dates. (These maintenance dates will be provided to all test centers.) There are no specific exam administration dates. When and how often a test center administers CLEP exams is up to the discretion of the individual test center.

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When should my test center stop administering eCBT exams?
As of May 31, 2014, the eCBT platform was discontinued and test centers can no longer administer eCBT exams or return eCBT test results. All test centers are now required to uninstall the eCBT software from all TDMS servers and destroy the CD. If your test center has yet to migrate to the iBT platform, contact clep@info.collegeboard.org to find out your next steps.

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My institution would like to open a CLEP test center at one of our other campuses. Can we still apply to become a CLEP test center?
We are pleased that your institution would like to open an additional CLEP test center. Yes, you may still apply to open an additional test center. Applications for new test centers are being processed on an on-going basis. Please refer to How to be a Test Center for more information.

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Test Administrator Training

Who can I call if I have questions or problems?
If you have any questions or problems regarding the CLEP iBT test center administrator training, please contact CLEP Technical Support at 800-241-5357. Representatives will be available to assist you from 8 a.m. to 8 p.m ET, Monday through Friday. You can also send an email to CLEPiBTSupport@ets.org.

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How quickly will I receive a response?
If you send an email, you will receive a response within two business days from a Technical Support agent. If your issue cannot be resolved during your initial telephone call, you will be contacted again within three business days. You will receive either a resolution to your inquiry or a status of the research into the problem, including an update as to when to expect a resolution.

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What kind of training will be offered?
The training for test center administrators will be offered via an e-learning online application. You will learn how to administer a CLEP exam via the iBT platform and receive information regarding CLEP policies and procedures.

In addition to the training offered via the e-learning platform, the College Board will host and facilitate regular online informational webinars. These one-hour sessions are free and the only equipment needed will be a phone and a computer. Please visit the CLEP website at http://clep.collegeboard.org/professional.

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When will the training be offered?
E-learning will be offered prior to your site’s activation of (for new test centers) or migration to (current test centers) the iBT platform and, at that time, only one person, the current Primary Test Center Administrator (PTCA), will be notified by email of training and certification. Please note that training must be completed in advance of your transition appointment as part of the activation or migration process. Failure to do so will result in the delay of your test center's activiation of or migration to the iBT platform.
The person who serves as the PTCA will be responsible for ensuring that the test center administrators complete their training after the activation or migration to iBT is completed at your test center. One TCA must complete training and be certified before the activation or migration to iBT can be completed.

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How long will it take to complete the training?
The e-learning application is a self-paced training and assessment tool. Approximately two hours are needed to complete the process.

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Who will conduct the training?
The online e-learning will not be conducted by a person. The content for the training is developed by the College Board and Educational Testing Service (ETS). The online training is a self-paced course.

The informational webinars will be facilitated by the CLEP program at the College Board.

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Will I receive proof that I completed the training, i.e., a certificate of completion?
TCAs are required to be certified before they will be able to administer iBT exams. Physical certificates will not be issued. However, CLEP Technical Support staff will have a record of all test center staff who have been successfully certified within the e-learning system.

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Is a training manual or handbook available?
Yes, the iBT Administrator's Handbook is available in the CLEP Resource Center. For log-on credentials to access the Resource Center, please send an email to clep@collegeboard.org.

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Fees/Staffing/Security/ADA

How many test center administrators and/or proctors will I need during a CLEP test administration?
The number of test center administrators and/or proctors needed during a CLEP administration will vary according to how many students you are testing. Those guidelines will remain the same as in eCBT and are as follows:

  • CLEP requires that two staff members (one TCA and one proctor) be present when testing 1-25 candidates.
  • CLEP requires that three staff members (one TCA and two proctors) be present when testing 26-40 candidates.
  • CLEP requires that four staff members (one TCA and three proctors) be present when testing 41-80 candidates.

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Are there different security requirements for iBT than currently exist for eCBT?
The security requirements for administering CLEP exams via the iBT platform remain the same as those for eCBT. For more detailed information about current CLEP security requirements, please review chapter 9 of the eCBT Administrator's Handbook, available via the CLEP Resource Center

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How far apart must the testing workstations be?
The spacing requirements of testing workstations remain the same as for eCBT and are as follows:

  • If there are no partitions between computer testing stations to restrict visibility, then there must be a distance of 5 feet (1.5 meters) from the center of one computer monitor screen to the center of the screen of any adjacent computer.
  • Testing stations should be configured in such a way as to prevent the candidates from easily viewing the computer screens of nearby stations.
  • In testing rooms where computer tables are at a 90-degree angle, candidates must not be seated next to each other in the connecting corner. The 5-foot (1.5 meter) minimum distance must be maintained.

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What types of testing accommodations are available?
In compliance with the American with Disabilities Act, a variety of testing accommodations are offered that optimize testing conditions for candidates with disabilities. Testing accommodations that may be provided include the use of Zoom Text (screen magnification), modifiable screen colors, extended time, the use of a reader, amanuensis, or sign language interpreter or a written script for the World Language exams for candidates who are deaf or hard of hearing.

The test center will arrange for physical items, such as a head mouse, trackball, adjustable table, etc. If equipment is not available at the institution, contact CLEP for help obtaining it. It is the test center's responsibility to install any software drives that may be needed for the operation of any assistance devices.

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Can I increase the test administration fee to help cover my costs?
Since the test-taker pays the administration fee directly to the institution, the decision to increase the test administration fee is up to the discretion of you and your administration.

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Will the exam fee increase?
No, the exam fee will remain $80 for this year.

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Will identification requirements change?
As of July 1, 2014, identification requirements for CLEP test-takers have changed. CLEP now requires only one form of identification for all test-takers. For additional and detailed information regarding identification requirements, please review chapter 4 of the iBT Administrator’s Handbook available in the CLEP Resource Center.

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Will cash and check still be accepted? Money orders?

Test-takers are required to register and pay the exam fee through My Account. Acceptable forms of payment will be credit or debit card (MasterCard, Visa, Discover or JCB). Cash, paper checks and money orders will no longer be acceptable methods of payment for the CLEP exam fee via My Account.

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Will test centers still be able to collect the test administration fee?
Yes, test centers will still collect their test administration fee from the test-taker. That process will not change.

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How will testing accommodations be handled?
Collection and review procedures to approve testing accommodations will remain the same. Sign in to the CLEP Resource Center for additional information.

The test-taker will not be able to indicate their requested accommodation in My Account; however, the test center administrator will be able to select the approved accommodation at check-in provided that your institution has approved the request for accommodation.

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CLEP Portal/My Account

What is My Account?
My Account is a self-serve feature that will enable test-takers to create and manage their own personal accounts, register for CLEP exams and purchase study materials all in one place. My Account will also improve the test center experience by simplifying registration and the check-in process.

My Account was created by the College Board as part of our ongoing efforts to make the CLEP website a resourceful and useful tool for students.

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What are the benefits of My Account?
My Account offers the following benefits to test-takers:

  • Purchase a CLEP exam 24/7
  • Update account information at any time prior to taking the exam
  • Access test center and score recipient information
  • Purchase study materials

Refer to the CLEP's Migration to iBT (.pdf/930KB) brochure to learn more about the benefits of My Account.

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Am I still responsible for collecting the exam fee?
As of January 2014, no test centers will be responsible for collecting the exam fee. CLEP test-takers will be required to register and pay their exam fee in advance through My Account.

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How does registration work for DANTES-funded military service members?
Military service members, like civilian test-takers, will register for their CLEP exams through My Account. They will create a unique username and password.

After they create their account, they will continue to answer all generic questions, such as name, address, email address, etc. When they come to the question to indicate they are DANTES-funded, they will answer, "Yes," and select a DANTES category and answer any related background questions. With this selection and upon checkout, the registration ticket will show $0.00 for the exam fee if the registration is for a first attempt at an exam title.

At check-in on test day, service members will still be required to present their military ID as their government-issued photo ID and also will be required to present their registration ticket to the test center administrator.

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Is the retest policy taken care of by My Account?
Initially, the retest policy will not be taken care of by My Account. My Account does not have test-takers’ exam history prior to its launch in September 2013.

Please continue to have test-takers contact CLEP Services if they have questions regarding their eligibility to retake an exam.

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How will registration work for home-schooled students?
Home-schooled students must also register through My Account.

When they arrive on test day, they must present their registration ticket, along with the appropriate ID. If they do not have a current, government-issued photo ID, they must complete and obtain the appropriate signatures on the student ID form (.pdf/32KB) prior to test day.

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Can the registration ticket be reprinted?
Yes, the ticket may be reprinted.  Test-takers can access their registration ticket in My Account.

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Can the test-center-specific registration requirements be posted in My Account for candidates?
A test center's address, phone number and website (if listed on the College Board website) will be posted in My Account for test-takers.

If you want test-takers to be able to access test-center-specific information, please provide a URL to your test center website and CLEP will have that information added to the website.

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Will score reports be available in My Account?
No, score reports will not be available in My Account.

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Can test-takers change their military status at the test site (from military to nonmilitary)?
Yes, test-takers may change their military status at the test site from military to nonmilitary.  If the test-taker has any active exam tickets, they are required to contact CLEP Services for the change.  If there are no active exams, the test-taker can go into My Account to make the change.

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Can the test center staff access test-takers' accounts in My Account?
No, the test center staff may not access test-takers' accounts in My Account. Test-takers' usernames and passwords for My Account must remain confidential.

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Test Administration

With the new registration process, are walk-ins still permitted?
Yes, walk-ins are still permitted with the new registration process.

However, since test-takers have to register and pay through My Account and bring a copy of their registration ticket with them on exam day, they should be encouraged to register prior to their arrival at the test center.

In order to accommodate walk-ins, test-takers must have access to a computer with Internet access to log in to My Account to register, pay their exam fee and print their registration ticket. It is recommended that an extra computer be available for test-takers to use for this purpose. If your test center does not have an extra computer, please send test-takers to the campus library or computer lab.

Also, whether you choose to accept walk-ins at your test center will depend on your test center's seating capacity and hours of operation

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What exactly will I have to do differently on the day of the exam in iBT?
On the day of the exam, the following processes will differ from the current CLEP test administration processes:

  • Once a test center migrates to the iBT platform, no manual test-taker registration by the test center administrator; test-takers register through My Account, which is available 24/7; test-taker data is automatically integrated during check-in at the test center.
  • For retesting or special initiatives, test-takers self-register through My Account.
  • TCA no longer processes payment for exam fee.
  • Test-takers will enter score recipient information, if not listed, through My Account. No handouts or follow-up by the TCA is required.
  • Test-takers pay exam fee in advance via My Account and obtain a ticket to present to TCA on test day.
  • Test-takers select score recipient through My Account before test day.
  • Test-takers answer background questions through My Account before test day.

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My test center uses third-party registration software, e.g., Register Blast. Do test-takers have to register twice, both in My Account and in the software we use? If so, which system will they use to pay?
If your test center uses third-party registration software, yes, test-takers have to register in both My Account and your registration software. Test-takers must pay their exam fee when they register in My Account. Test-takers should still provide payment to your institution for your test center administrative fee when they arrive on test day.

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If test-takers call my test center with a question about My Account, whom should they contact?
Please refer any test-takers with questions about My Account to CLEP Services at 800-257-9558 or clep@info.collegeboard.org. Representatives are available from 8 a.m. to 6 p.m. ET

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What happens if test-takers do not have their registration ticket?
If test-takers arrive at your test center without their registration ticket, please send them to the campus library or computer lab to print their registration ticket. Also, please allow test-takers to use the computer/printer in your office if it is available.

If test-takers can access and show the registration ticket on their smartphone, that is acceptable; however, they may not bring their smartphone into the testing room.

Test-takers may not access or print their registration ticket in the testing room.

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What happens if there is a problem with a registration ticket?
If you receive an error message after entering a test-taker's ticket ID, that message will describe the appropriate course of action. Depending on the error, testing may proceed with a Center Problem Report (CPR) or the test-taker or CLEP Services may need to correct the information via My Account.

If you receive an error message and are unsure what course of action should be taken, please contact CLEP Services at 800-257-9558 between 8 a.m. and 6 p.m. ET.

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Will test-takers' score reports automatically print after they finish their exam?
No, test-takers' score reports will be printed on demand via the administrator's station. The score reports for College Composition will be mailed to test-takers after the essay scoring is completed, just as they are now.

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If there is a problem with the printer, will I be able to reprint test-takers' score reports at a later date?
Unfortunately, if there is a problem with the printer at your test center, you will not be able to reprint test-takers' score reports. If the test-taker needs a copy of the score report, please complete a Center Problem Report (CPR) and refer the test-taker to CLEP Services at 800-257-9558.

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How long will a test center have access to test-takers' information?
Results will be available for 30 days.

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Will test-takers select the institution to which they want their scores sent during the exam?
No, test-takers will select the score recipient during registration in My Account. At check-in, the test-takers will have to verify the score recipient chosen during registration.

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What should test-takers do if they wish to have their scores sent to a different institution than the one selected during registration?
If test-takers would like their scores sent to a different score recipient than the one chosen during registration, they must log in to My Account and change their score recipient prior to check-in on the day of their test. This cannot be done from the testing room on the day of the exam.

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If I have a large group to be registered to take CLEP exams, is there a bulk registration feature?
Unfortunately, there will be no bulk registration feature in the iBT platform. If your test center has a large group of students who will be taking CLEP exams, please contact CLEP Services at clep@info.collegeboard.org for further assistance and next steps.

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Will DANTES-funded test-takers also self-register through the My Account on the CLEP website?
Yes, DANTES-funded test-takers must self-register through the My Account on the CLEP website.

My Account is a feature that will enable test-takers to create and manage their own personal accounts, register for CLEP exams and purchase study materials all in one place. My Account will also improve the test center experience by simplifying registration and the check-in process.

My Account was created by the College Board as part of our ongoing efforts to make the CLEP website a resourceful and useful tool for students.

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Whom should test-takers contact if they need to change any personal information, e.g., name, date of birth, address, etc. in My Account?
Some personal information can be modified by the test-taker directly through My Account. If test-takers need to change any of their locked personal information, they should contact CLEP Services at 800-257-9558 or clep@info.collegeboard.org for assistance and guidance.

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Are refunds available on registration tickets/CLEP exam purchases?
Registration tickets are valid for six months and there will be no refunds. If test-takers wish to receive a refund on an exam purchase, they may do so for up to 7 days from the date of purchase, with the exception of redeemed tests.

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Do registration tickets expire?
Registration tickets are valid for six months from the date of purchase.

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Can the registration ticket be used immediately?
The registration ticket may be used immediately after it is purchased.

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Can we include a link to the test center on the website and/or ticket?
If your test center's URL is currently listed on the CLEP website at the time when My Account is launched, the link to the test center will appear on the registration ticket.

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If a test-taker registers for the wrong exam, can it be changed?
If a test-taker registers for the wrong exam, he or she must log in to My Account, change the exam title and print an updated registration ticket.  Within My Account, the test-taker can go to the My Exams page and select the exam title to change.  Then follow the steps to change the exam title.

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Is a paper registration ticket required? Can smartphones be used to show the ticket?
Test-takers must present their registration ticket on the day of their exam. They may show the test center administrator their ticket as a paper copy or on their smartphone.

Which method is used is up to the test center.

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How will the system know if the ticket purchased is for a retest? How will the test center administrator know?
The system will not know if the ticket purchased is for a retest or an initial exam attempt.

If you have any questions regarding whether a ticket presented by a test-taker is for a retest, please contact CLEP Services at 800-257-9558.

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Can test centers get a list of candidates who have registered? Will there be a roster?
Test-takers do not pick their test center when they register through My Account. They have the option of selecting their preferred test center, but they are free to test at any CLEP site. There is no way to provide a roster to a test center prior to the test day. However, TCAs will be able to view an online roster/list of test-takers who have checked into their test center that day. This roster/list will be available to print for 30 days after the test date.

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Can unofficial score reports be printed out at any time?
Unofficial score reports may only be printed at the time test-takers complete their exam.

If your test center experiences a printer malfunction, please refer test-takers to CLEP Services at 800-257-9558 to obtain their unofficial score report.

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How will the optional essay process work?
The optional essay process will remain the same.

The test center will order the optional essay booklet(s) through the CLEP Resource Center or through CLEP Services and pay the $10 fee.

When test-takers arrive to take their exam, the test center will collect the $10 fee.

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Enrollment Mangers/Advisors/Faculty

Will the exam titles remain the same?
Yes, the current 33 exam titles will remain the same. For additional information regarding CLEP exams, please visit http://clep.collegeboard.org/exam.

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Will CLEP be adding more exam titles?
At this time, the CLEP program has no plans to add any additional exam titles.

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Has the scoring for CLEP exams changed at all?
No, the scoring for CLEP exams has not changed at all. For additional information regarding the scoring of CLEP exams, please visit http://clep.collegeboard.org/about/score.

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Are scores for eCBT exams and iBT exams of the same title comparable?
Yes, the scores for the same titles are comparable.

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Has the change to iBT affected our current credit-granting policy?
The change to the iBT platform will not affect your current credit-granting policy. For additional information regarding CLEP policies, please visit http://clep.collegeboard.org/develop/programs.

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Will we receive students' score reports quicker than we do now?
No, the timeframe will remain the same.

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If my institution subscribes to electronic score reporting, are there any changes to that process?
No, the process remains the same.

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Can we add language for test-takers to confirm with their institution if retests are allowed?
The retest policy is established and enforced by the College Board, not by institutions.

For additional information regarding the retest policy, please direct test-takers to download "Information for Test-Takers" (.pdf/1.44MB).

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Can we include adviser information with test center information?
Since we do not keep specific adviser information in our database, we are unable to provide both adviser and test center information.

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Test Center Scheduling

What about overbooking? How will CLEP know seat limits?
My Account is a stand-alone registration and prepayment tool and is not connected to any individual test center's registration system. Therefore CLEP has no way of knowing seating capacities at each individual test center.

Test-takers must continue to call your test center as they currently do to schedule their appointment and your test center will continue to manage your seating capacity.

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The test center has candidates fill out a paper registration form and collects the required deposit in advance. Will this be needed for scheduling CLEP exams?
With the launch of My Account, no CLEP paper registration form will be needed for iBT. However, test centers can continue to use their own forms and scheduling practices.

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Does the registration ticket reserve the seat for the test administration?
No, the registration ticket does not reserve a seat at the test center. It only serves as proof of purchase for the test-takers' exam. When test-takers register through My Account, they are only selecting their preferred test center. They must still contact the test center to schedule an appointment to reserve a seat for their test.

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Other

My students currently do not pay the exam fee up front and our school/institution is billed for the CLEP exams taken on a monthly/as-needed basis. Will the students be expected to register and pay the exam fee up front, or will there still be a way to bill us?
Beginning in September 2013, College Board will no longer invoice schools/institutions that pay the exam fee on behalf of their students. For schools/institutions wishing to be billed directly, you must apply to the CLEP Program to establish Group Registration. Schools may send an email to clep@collegeboard.org for more information. Once approved, voucher codes will be assigned, allowing students to self-register via My Account on the CLEP website. Students will enter the voucher code as payment for their exam.

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My test center has a new contact person/address/phone number. How do I update that information?
To update your test center information, visit the CLEP Resource Center at www.collegeboard.org/clepresourcecenter, select Update Your Contact Info and provide your updated information.

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How will test-takers be informed about My Account?
Test-takers will be informed through a variety of media. The CLEP website will be the primary and most up-to-date source of information. The College Board will also provide information about My Account in various CLEP publications, such as the Information for Test-Takers Bulletin and other brochures.

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How does the test center find out who is the contact on file with CLEP?
To find out the test center contact on record for CLEP, please contact CLEP Test Center Management at CLEPCenter_Establishment@ets.org.

If you need to change your test center's contact information, please go to the CLEP Resource Center, select Update Your Contact Info, provide your updated information and click Submit.

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