Contact Us

How do I contact CLEP customer service?

Phone: 800-257-9558 (8 a.m.–6 p.m. ET, Monday–Friday)
Fax: 610-628-3726
Email: clep@info.collegeboard.org (please include your name, address and telephone number)

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How do I know if my college grants credit for CLEP exams?

Each college sets its own policy regarding which CLEP exams it will grant credit for and how many credits it will award. Contact your admissions officer or academic adviser to learn more about the CLEP policy at your institution. If you are not yet enrolled at a college when you take your CLEP exam, you can send your scores to your college when you enroll. For a list of colleges that grant credit for CLEP, visit Institution Search.

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How do I know which CLEP exam to take?

Consult your admissions officer or academic advisor to determine which CLEP exam(s) to take. Detailed descriptions of all 33 exams are available at on the CLEP Exams page.

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How much college credit can I earn by taking a CLEP exam?

Contact your admissions officer or academic adviser at your institution directly to obtain your institution's credit-granting policy. For a list of colleges that grant credit for CLEP, visit Institution Search

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Where can I take a CLEP exam?

CLEP exams are administered throughout the year at more than 1,800 colleges and universities in the United States and abroad. Visit Test Center Search to search the most up-to-date listing of test centers.

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I live outside the United States and there are no testing centers in my area. Where can I go to take a CLEP exam?

If you are outside the United States and there is currently no testing center in your area, consider taking your CLEP exam(s) upon arriving in the United States at the college or university where you will begin your course work. Ask your admissions officer or international student adviser about the college’s CLEP policy.

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How do I register to take a CLEP exam?

In order to register for a CLEP exam, first, you must create an account on the My Account registration portal.  Follow the steps in order to register for a CLEP exam and pay for your exam fee.  Make sure to print your registration ticket to present to the test center on your test day.  After you register for an exam through My Account, you must contact the test center to schedule an appointment to test. To obtain contact information for your preferred test center, go to Test Center Search. You can also indicate your preferred test center during the exam registration process on My Account and have the contact information for your preferred test center printed on your registration ticket. Watch a video tutorial that guides you through the CLEP exam registration process. 

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Does a CLEP exam registration ticket expire?

Yes, a CLEP exam registration ticket expires 6-months from the date of purchase.  The expiration date for your exam registration ticket can be found in My Account as well as on the CLEP exam registration ticket.  Be certain to schedule your appointment at your preferred test center well in advance to ensure you meet the 6-month deadline to test.

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What forms of payment may I use to pay my CLEP exam fee?

You may pay the CLEP exam fee with a debit or credit card (MasterCard, Visa, American Express, Discover or JCB) when you register for your exam online at My Account. Other forms of payment are not accepted.  Contact your preferred test center to find out what forms of payment are acceptable when paying its nonrefundable administration fee.

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Are my CLEP exam purchases or CLEP exam preparation materials purchases refundable?

CLEP exam purchases and CLEP exam preparation material purchases (such as examination guides and study guides) are refundable.  The policy is as follows:

  • For CLEP exam purchases: exams are refundable for up to 7 days from the date of purchase, with the exception of redeemed tests.
  • For CLEP study guides: study guides that are in new, unused, and resalable condition, are refundable within 30-days of the order date with a copy of the packing slip.
  • For CLEP e-guides: e-guides are refundable within 7 day of the purchase date. The customer will be required to submit a Letter of Destruction to process the  refund of the CLEP E-Guide.

Please make sure that you have thoroughly researched your exam and preparation material selections prior to paying for them.

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If I am an active military service member, do I have to pay the exam fee to take a CLEP exam?

DANTES (Defense Activity for Non-Traditional Education Support) pays your $80 exam fee for the first exam attempt per test title. When you register using the My Account registration portal online, identify yourself as a DANTES candidate and your exam fee will be funded by DANTES for your first exam attempt per test title.

Please remember to bring your military ID on the day of testing. Read more about CLEP for Military.

If you do not know whether your exam fee is funded by DANTES, contact DANTES at 850-452-1063 regarding your eligibility or check the DANTES Eligibility Chart.

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If I am a DANTES-funded CLEP test-taker, will I be charged an administration fee by the test center?

If you test on a military base at a college test center sponsored by a nearby military base, or at a test center marked as Fully Funded you will not be charged an administrative fee. If the test center of your choice is not sponsored by a local military base or is not Fully Funded, you will be responsible for paying the administrative fee to the test center. If you are unsure whether the test center charges an administrative fee, contact the test center directly and let the test center administrator know that your exam fee is funded by DANTES. To find out whether the test center is Fully Funded, go to Test Center Search and look for "Fully Funded - Yes" along side the contact information for test center. For more information, please visit the CLEP for Military page.

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Does DANTES fund the exam fee for veterans? And if not, is the exam and/or administration fee reimbursable?

DANTES does not fund the $80 exam fee for veterans. Depending on their benefits election, some veterans can claim full reimbursement for CLEP exams and exam administration fees under provisions of the Veterans’ Benefits Improvement Act of 2004 (Public Law 108-454), which enhances the education benefits of the Montgomery GI Bill. For more information, please visit the CLEP for Veterans page.

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How do I request special test accommodations?

If you have a learning or physical disability that would prevent you from taking a CLEP exam under standard conditions, you may request testing accommodation(s). Information about requesting testing accommodation(s) can be found in My Accounts and How to Register for a CLEP Exam.

Contact your preferred test center well in advance of the test date to make the necessary arrangements and to find out its deadline for submission of documentation and approval of accommodations. Accommodations that can be arranged directly with test centers include:

• ZoomText (screen magnification)

• Modifiable screen colors

• Use of a reader, amanuensis, or a sign language interpreter

• Extended time

• Untimed rest breaks

If the above accommodations do not meet your needs, do not register online for your exam. Contact CLEP Services at clep@info.collegeboard.org for information about other accommodations.

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On the multiple choice section, is there a penalty for guessing an answer?

No, the multiple choice portions of the CLEP exams use rights-only scoring. There are no penalties for wrong answers.

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What is an optional essay and does my institution require it?

The American Literature, Analyzing and Interpreting Literature, College Composition Modular and English Literature exams have optional essays that may be required by some colleges and universities. These essays are scored by faculty at the colleges and universities that require them. If you are taking any of the above exams and have questions about whether you need to take the optional essay, you must contact the institution that will receive your scores. If you do not select an institution to receive your optional essay on exam day, CLEP will retain your essay for 18 months.

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Will I receive my score report immediately after taking a CLEP exam?

You will receive an immediate score report for CLEP exams, except exams with essays, such as College Composition. For exams where there is an optional essay required by your institution, you will receive your score for the multiple-choice section, but you will not receive scores for your essays until after your institution scores them. Find out more information about your score.

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I just took the College Composition exam. How long does my institution have to wait for my score report?

Once you take the College Composition exam, your exam is scored by trained college faculty. Your institution will receive your score report 3–4 weeks after your test date.

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What is the difference between College Composition and College Composition Modular?

 

College Composition

College Composition Modular

Timing120 minutes
(multiple choice, 50 minutes; essays, 70 minutes)
90 minutes
(multiple-choice only)
Multiple choiceYesYes
EssaysMandatory: Two typed essays, topics created by CLEPOptional: Two essays, topics created by CLEP OR a writing assessment created by your institution OR no essay
Essay scoringEssays are scored twice a month by college English faculty. Students receive score within 4–5 weeks.College scores the writing assessment

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Who do I contact if my institution has not received my score report or transcript?

If your institution has not received your score report or transcript within 7-10 business days after you have taken your exam, contact CLEP customer service at 800-257-9558.

If you are a current or former military service member and your institution has not received your transcript within 10 business days after you have made your request, call 877-471-9860 (toll-free) or 651-603-3012.

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How do I interpret my score?

After taking your exam, you will receive an unofficial score report (except for College Composition) and a copy of What Your Score Means.

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I just took a CLEP exam and received my score. How do I know if I will receive college credit for my class?

Contact your admissions officer or adviser directly or refer to your institution’s credit-granting policy on the Institution Search page.

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Is there a waiting period for retaking a CLEP exam?

Yes, as of October 17, 2014, the waiting period is three months. Please note that this policy is in effect only for students who test on October 17, 2014 or after. For students who test prior to October 17, the waiting period to retake an exam is six months. You may not repeat an exam of the same title within three months of the initial testing date. If you retake the exam within the three-month period, your administration will be considered invalid, your score will be canceled and any test fees will be forfeited.

DANTES-funded military examinees: DANTES does not fund retesting on previously funded CLEP exams. However, service members may personally fund a retest after waiting three months.

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What study resources are available to prepare for a CLEP exam?

The CLEP Official Study Guide is the official study resource for all 33 CLEP exams. It includes practice questions for all exams, exam descriptions, information on getting credit for CLEP and test-taking tips and strategies.

If you plan to take just one or two CLEP exams, you may want to purchase the individual CLEP exam guides

If you are a DANTES-funded military candidate, you can obtain free study materials through your base education center.

For other study resources and tips, visit our Test Preparation page.

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What types of ID should I bring to the test center in order to take a CLEP exam?

You must bring a valid, government-issued ID, with a signature and picture, to the test center in order to take a CLEP exam. For more information on what types of ID are acceptable check out the Exam Day Info page.

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What information do I need to bring with me to the test center on exam day? What items are not permitted in the testing room?

Read the Information for Test-Takers (.pdf/1.5MB) bulletin for detailed information.  Information on what to bring and what is not permitted in the testing room can also be found on your registration ticket.

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Who do I contact if I had a problem during the administration of my exam or if I had a problem with a test question?

If you experienced an issue during your testing session or had a problem with a test question, contact CLEP Services at 800-257-9558 and provide the following information:

  • Exam title and test center
  • Test date
  • Number of the test question (if applicable)
  • Detailed description of your experience

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How do I request a transcript?

If you are a civilian test-taker, find information online about how to obtain CLEP transcripts, or call 800-257-9558 (8 a.m.-6 p.m., ET, Monday-Friday) if ordering with a credit card (American Express, MasterCard or Visa only).

If you are a military service member or were in the military when you tested, find more information online about CLEP for Military or call 877-471-9860 (toll-free) or 651-603-3012 to order a military transcript.

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What are "open" test centers?

Open test centers will test any student who registers properly and pays the administration fee, including military personnel.

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What are "fully-funded" test centers?

Fully funded test centers are college and university test centers that have agreed to waive their administrative fee for eligible service members and civilians whose exam fee is funded by DANTES.

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What are "limited" test centers?

Limited test centers will test only those students admitted to or enrolled at the institution.

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What are "on-base" test centers?

On-base test centers provide testing to eligible service members and civilians who are authorized to enter a military installation.

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I have a child under the age of 13. How do I register them for a CLEP Exam?

The U.S. Federal Children’s Online Privacy Protection Act (COPPA) requires website operators to obtain parent/guardian consent before collecting personal information from children under 13 years of age.

If your child is under the age of 13, please download and complete this form and return by fax to to 610-628-3726 or by U.S. mail to CLEP, PO Box 6600, Princeton, NJ 08541-6600. We are happy to create the account on your child’s behalf.