Changes to Refund Policy for CLEP Exams and Study Materials

As of June 24, 2014, the refund policy for CLEP exam(s) and study material(s) has been updated as follows:

  • CLEP Exams will be refundable up to 7 days from the date of purchase, with the exception of redeemed exams.
  • CLEP Study Guides that are in new, unused, and resalable condition will be refundable within 30-days of the order date, with a copy of the packing slip.
  • CLEP E-Guides will be refundable within 7 day of the purchase date. The customer will be required to submit a “Letter of Destruction” confirming that they will not reproduce the e-guide(s), in order for the refund to be processed.

Refund policy changes are reflected on the My Account registration portal, the CLEP website and the iBT Administrator Handbook